Good questions.
Clearer journeys.
Useful information before you travel. For details specific to your booking, please speak with your travel manager.
When will I receive my travel documents?
Your travel manager will confirm the documents for the services you have booked and how they will be shared. Please check traveller names, dates and arrangements as soon as you receive them and contact us if anything needs attention.
What is an e-ticket?
An e-ticket is the electronic record of your flight booking. Your ticket receipt or itinerary provides the information you need to review the flight arrangements. Keep a copy accessible when travelling, alongside the identification and documents required for your journey.
When should I check in?
Check-in deadlines depend on the airline, airport and journey. Follow the instructions from your airline and allow time for the airport process. If you need help finding the guidance for your booking, speak with your travel manager.
What baggage allowance applies to my flight?
Baggage allowances depend on the airline, route, cabin and fare you have booked. Check your booking documents and the airline’s current guidance for checked and cabin baggage. There is no single allowance that applies to every flight. Airport security restrictions may also differ, so review the current guidance for the airports you will use.
How do I check passport, visa and transit requirements?
Requirements depend on your nationality, itinerary and personal circumstances, including any transit points. Check the relevant government and destination authorities for current requirements. Our team can help you identify useful official sources, but the requirements for your individual journey must be confirmed before travel.
GOV.UK foreign travel advice · IATA travel-document information
Can I cancel my travel arrangements?
Cancellation conditions vary by fare, supplier and the services booked. Contact your travel manager to review the conditions for your booking, including any applicable charges or refund process.
What is Advance Passenger Information?
Airlines may need passenger details before travel to meet border and destination requirements. Provide the information requested by the airline or your travel manager, and make sure it matches your travel documents.
Can I change or amend my booking?
Changes depend on the conditions of the fare or service booked and availability at the time of the request. Contact your travel manager with the change you need. We will help review the options and any applicable additional costs before you decide.
How can I make a payment?
Your travel manager will confirm the payment options available for your booking, the payment deadline and any applicable charges. Please use the instructions supplied for your specific booking, and contact the team if you need to clarify a payment request.